Terms and Conditions
This document is not registered, it will be settled exclusively in electronic form, it is not a written contract. This document is wrote in English and refers to the Ethic-code and Standards of our company. If you have any questions regarding the operation of our web-shop or with the process of ordering and delivery, we are available at the below contacts.
The effectiveness of T&C applies to legal relations arising on the home page (www.navalla.eu) and it's sub-domains. These T&C are continuously available at the following homepage: download
Details of the service
Name of operator: Navalla Kft.
Operator seat: 1046 Budapest, Kiss Ernő u. 3. 4/408., Hungary
To contact the service provider use the following e-mail address:
Information, customer service - firstname.lastname@example.org
Number of the commercial register: 01-09-865604
VAT number: HU13638038
Name of the registered office: Pest County Court, as the Commercial Court
Identification number for data protection: NAIH-59669/2012
Contract Language: English
Working Hours Customer Service
Our system keeps track of orders even outside working hours, but the phone center operates only at working days and hours:
|Monday - Friday||08:00-17:00|
|Saturday - Sunday||closed|
Hosting Provider of Company NAVALLA
Távközlési GTS Hungary Kft..
2040 Budaörs, Ipartelep u. 13-15.
Telefon: +36 1 814 4000
The basic provisions
In matters not governed by these regulations as well as the interpretation of these Regulations are decisive Hungarian legislation and EU legislation, particular regard to the relevant provisions of Act IV of 1959 on the Civil Code ("CC"). Mandatory provisions of the law are crucial for the parties and without special provisions.
These regulations are effective from 20 April 2013 and will remain effective until further notice. Service provider is entitled to unilaterally amend these rules. Service provider shall publish changes to its home page, 11 (eleven) days before they become effective. Users that use these homepages agree that all rules relating to the use of these home pages are automatically valid for them.
If the user enters the navalla.eu or reads its contents in any way - even if is not a registered user – should acknowledge himself to be binding by these T&C. If User does not agree to these terms, is not entitled to view the content of navalla.eu.
Service Provider reserves all rights with respect to the web-shop, all its parts and publishing content on it, as well as the dissemination of the contents of the home page. Download, store in electronic form, processing and utilization of the contents or parts of the web-shop, without the written permission of the service is prohibited.
Area of selling goods and offered services
Products can be ordered exclusively online. Phone orders are not accepted. Price of the products is shown in Euros, included VAT - prescribed by law, but does not in any event includes postage or freight. There is no charge for packaging!
The operator of online store services displays the precise product name, product description and publishes a photo of the product. Photos shown on the datasheet may differ from the facts and in certain cases serve for illustrative purposes only.
If the stock price is introduced, operator will fully inform users of the duration of the event.
How to purchase goods on navalla.eu
User register or logs in to the online store.
The user inserts selected products into shopping cart.
The user sets the desired quantity of products.
If the user wants to add more products to the shopping cart, needs to select the "Continue Shopping" option. If wishes to buy more goods, need to check and add more to the displayed quantity of selected product. By clicking "Delete List" the selected content of shopping cart will be deleted. After the final determination of the amount, content of the shopping cart will be automatically updated. If not, the user has to click on the update/refresh icon.
Payment Terms and Methods
Our company reserves the right to ask the client for a deposit - depending on the final amount of the order – but we will inform you in advance.
By placing the order you have to choose from the following payment methods:
• Payment by credit card at our online store is made possible with OTP Bank’s secure card acceptance system using SSL encryption protocol ( more information ).
• transfer in advance (Please, for the implementation of the transfer always write into the comment box the number of your order! Ordered goods will be passed to courier service after receiving the consideration of goods to our bank account.)
• PayPal - online payment through PayPal (to perform this operation is necessary for the customer to have a registered PayPal account)
Methods of receiving ordered goods
We deliver ordered goods via different courier services, depending on specific conditions of countries, on weekdays between 8:00 am and 4:00 pm. You will receive a service preliminary e-mail the day before delivery. In case of unsuccessful delivery you will be contacted about further actions to solve the matter of delivery.
Delivery time is usually 7 working days or the indicated time, displayed on productsheet. If it is assumed that the delivery time will be longer than 7 working days (or other indicated delivery time) after receiving the order we will inform you via phone or e-mail. If you postponed delivery date does not suits your expectation, your order can be changed or canceled.
If we can deliver your order in several parts, our company will take over the excess transportation costs.
If in our online store is an error or fault regarding the products and their prices, we reserve the right to correct them. In this case of errors we will immediately inform the client of the amendment. Customer might need to confirm the order again or either withdraw from the contract.
Invoice and the right of withdrawal information is placed in the package in which the goods are delivered. The user is obliged to examine the consignments before the courier (but not by opening it) and if it has any damage should ask to draw up a protocol of damaged package, specially if the package is not obliged to be accepted. Additional claims the provider does not recognize! The delivery will take place on weekdays, between 8:00 am and 16:00 pm.
After entering the data, the user can submit the order by clicking the "Checkout". Users can check the order again before finalizing, respectively, mend all given data by taking a step back to the previous phase.
After submitting the order the User will receive a confirmation email and receipt of their order. It usually takes only a few minutes but it should take no longer than 48 hours after placing the order. Service provider shall not be liable for non-delivery of confirmation if the user entered an invalid e-mail address during the registration, or e-mail account is overflown therefore can not receive new messages.
Order processing and fulfillment
Orders are processed and shipped during working hours. Orders can registered and processed by our system also outside working hours. Order received after working hours will get confirmation date or shipping on the next working day.
If the Service provider fails to meet its contractual obligations because the specified product is not available, it shall forthwith inform the user. The paid amount must be returned to the sender no later than thirty days. This obligation does not relieve the service provider from the other consequences of the breach.
Service provider shall not be liable for any - without advising of occurrence - changes in technical specifications and manuals that have occurred due to the supplier of goods or reasons that the provider can not affect. Service Provider reserves the right to partially or completely refuse the confirmed orders. Partial fulfillment of the order may be made upon agreement with users only!
Right of withdrawal
According to government regulation of contracts between partners not present, No. 17/1999. (II.5.), And Regulation Directive of the European Parliament and Council Directive 2011/83/EU, User withdraw from the contract and send back the ordered products within 14 days after receiving them. In the case of dereliction of duty to provide this information, the user has the right to withdraw from contract for 1 year.
In the case of exercising the right of withdrawal - except for the cost of returning the products – User has no other cost burdens placed. Service provider may seek compensation for damage caused by inappropriate usage of goods.
The user is not allowed to withdraw from the contract if the product which binds the person has been made/mend on the instructions of the User or his utter application.
Service provider has to return the paid consideration to the User no later than 14 days after receiving returned goods.
User - after giving notification to the service Operator that willing to terminate the contract - shall send back the goods - without unnecessary delay, but not later than 14 days from receiving the goods.
The User is responsible for reducing the value of the goods if the impairment occurs due to such treatment, which did not correspond to the nature, characteristics and functioning of the goods.
Service provider may withhold the consideration until returned product(s) will be received back, or until the user has not submitted evidence regarding the fact that they have sent the goods back: of these two dates will count the earlier date.
If the User wishes to exercise the right of withdrawal, should inform the service (even using an attached form). In the case of written notice by post, the Provider will take notice of the date of departure, in the case of telephone communication will take into account the time of a call. In the case of a written notice by mail Service provider accepts only notices that have been sent by registered mail. The user may return to us the goods ordered through the postal service or by courier service.
The User should pay attention to purposeful use of the product, for damages arising from non-purpose use, will burden the User!
Government regulation of contracts between partners not present, No. 17/1999. (II.5.).
DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights is available here .
The user can contact the service provider with other complaints, on contacts that are available in these Regulations.
Service provider shall provide a guarantee on all products for 12 months from the transfer of the goods, unless the manufacturer provides for a longer warranty period. In this case we take notice of the longer warranty period. The invoice serves as a warranty card, warranty card is issued separately.
Errors that occur during the warranty period - and applies them to guarantee - Service provider shall repair, replace or re-arrange. If the Customer becomes aware of the error, shall forthwith in writing notify the service provider of their warranty claims.
When claim is applied, client must submit the invoice their have received from the service provider. In the case of warranty claims the Customer may first require the repair, replacement of goods, before being eligible for a reduction rate, respectively, for the withdrawal. In case of complaint within 2 months of the observation errors can be regarded as a claim for a reported during the warranty period. Client is responsible for damages resulting from delay in reporting. For products that have been ordered in terms of equity Customer is entitled to require replacement of the product, taking into account the initial conditions (reduced sale price).
Warranty does not cover those damages caused by normal wear and tear of the product, also the damages caused by the improper or negligent use of the passing of the risk, respectively, of other, non-purpose use of the product or the injury caused.
Service provider is authorized to fulfill their obligations by using services of a third party. Service provider is solely responsible for the unlawful conduct of a third party, as if he had acted unlawfully.
If any part of these Regulations shall become null and void infringing or unenforceable, it shall not affect the validity, legality and enforceability of the remaining parts.
As service operator under the Regulations does not exercise their rights, such behavior can not be considered a waiver of that right. Waiver of any kind is valid only if explicit written statement waiving rights. Once the service operator does not adhere strictly to a substantial conditions or provisions of the Regulations, does not mean surrendering to that in the future insist on strict compliance with the conditions or provisions.
Service provider and the User should try to settle contentious issues amicably.
Dealing with complaints
The aim of our online store is that we equip all orders of excellent quality to overall satisfaction of the Customer. If the user does have some complaint in connection with the contract or its performance, may refer their complaint to the above e-mail address or by regular mail.
Service provider shall investigate oral complaint promptly a give appropriate remedy. If immediate investigation of the complaint is not possible, services operator writes a protocol about complaints and shall transmit a copy to the customer.
Service provider should reply to written complaint in written form within 30 days. Rejecting the complaint justified. Copies archived for 3 years and can be submit to authorities if required.