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30-day money-back guarantee old

No Questions Asked Return Policy

If you are not happy with something you bought, we'll take it back as long as it is within 30 days of when you got it and it is not a special ordered item.

If you opened it or damaged the packaging, we'll still take it back but we'll charge a 20% re-stocking fee. If it's brand new and unopened, we'll give you a full refund. The only times we don't accept a return is if it is used or damaged by you or if the product is returned incomplete.

If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.

 

The Full Terms

No Questions Asked, Full Refund (No Re-stocking Fee) Requirements

"No Questions Asked" means that you do not have to give a reason to return your order for a full refund, if all of the followings are true

  • You requested the return within 30 days after delivery
  • You have NOT opened the packaging
  • You have NOT used the product in any way
  • You have not damaged the packaging
  • Item returned is not a special order item (stock ordered upon request)

 

20% Re-stocking Fee

We will accept return with a 20% re-stocking fee deducted from the refund, if

  • The package of the product is opened, OR
  • The package of the product is damaged

 

Items that cannot be returned

  • Any item more than 30 days after delivery
  • Customised items
  • Special Order items

 

We also reserve the rights not to accept a return

  • There are signs of product being used
  • There are signs of product being damaged
  • Product returned incomplete

 

Other Notes

  • You must pay for return postage
  • Refund will be processed within 30 days after we received the returned item(s)
  • You must report any missing item/accessory within 2 days after delivery